WHAT TO WRITE FOR WHOM

What kind of written material you produce for each type of audience depends on your knowledge of that audience, its expectations, and what you want them to do with the information.

You have already taken important steps towards defining that. Let's develop further the example we used.

Call up the notepad in which you made your list of 'who needs to know' and 'what you want them to do'. Next to each, note down what you think might be the most appropriate form of written communication you might use to convey your message.

Done?

Our own suggestions are shown on the next page.